CONSULTING SERVICES
Our Approach & Process.
Analysis
The consultant analyzes the data gathered in the assessment phase, identifying the root causes of problems, and developing recommendations for improvements.
Assessment
The consultant assesses the client's current situation, gathering information and data to understand the client's needs, challenges, strengths, weaknesses, and opportunities.
Proposal and contract
The consultant or consulting firm provides a proposal that outlines the scope of work, timeline, deliverables, and fees. If the client agrees to the proposal, a contract is signed.
Initial contact
The client contacts the consulting firm or consultant and describes their needs and goals.
Consulting Process
Process Audit
Achieve business velocity with our process audit that is geared to improve, automate and accelerate your processes.
Project Management
Seamless implementation and management of projects for faster and effective delivery.
Requirement Analysis
Our team of Experts can evaluate the requirements for contact center technology.
Gap Analysis
We can assess technology gaps in your legacy system and help with advisory on optimal solutions.
RFP Generation
We bring our years of experience in technology services to help draft and create better and accurate RFPs.
Vendor Evaluation Process
Asking the right questions and assessing capabilities of vendors to ensure you contract the most suitable one.
Solution Blueprint
Going beyond understanding or evaluating your technology requirements, we even create a solution blueprint for seamless implementation.
Technology Audit
Kerol team of experts can conduct a comprehensive technology audit enabling you to make better technology decisions.