Project Details

Project Description

The Help Desk Ticket Management System (TMS) is a web-based application designed to efficiently manage projects, tickets, and support workflows within an organization. The system allows administrators to create and manage projects, track tickets, and organize issues using configurable statuses, types, and priorities. It supports user and role management, company management, and activity logging to ensure accountability and controlled access. With built-in search, export functionality, and a clean overview interface, the TMS helps teams handle support requests systematically, improve response tracking, and maintain transparency across all support operations.